All too often, you only hear about what went right when you hear about successful entrepreneurs, writes Jeanette Mulvey in a recent post appearing on BusinessNewsDaily. Yet Frank Farwell, founder of the apparel catalog WinterSilks, is candid about his mistakes. “There were plenty of painful setbacks along the way,” Farwell said. “But each of them was a blessing and led to a better solution to the original problem.”
In Mulvey’s article, Farwell shares five things he learned (the hard way). One is to never outsource customer service. By handling customers in house and treating them with kid gloves, you’ll get to know each other better — resulting in improved customer service and increased profitability for your business.
The full BusinessNewsDaily post can be found here.